For many people traveling is unpleasant, so having good service makes flying a better experience. Nothing can make your flight seem longer than a rude or irritated airline employee. This past weekend I had a chance to fly Southwest Airlines (NYSE:LUV), a company I really like because of their customer service. Over the years I’ve flown with them a lot, and I’ve personally witnessed Southwest employees handling difficult situations with incredible patience and sensitivity. Try calmly handling a terrified, drunk woman who has never flown before over a four hour flight. It’s not easy.

From my experience, it takes a lot to frustrate a typical Southwest employee. Every once in a while, someone has an off day, but for the most part it’s smiles and humor over there. So I thought, “What about forgetting passwords? I wonder if that irritates them.” When I landed in Phoenix, I decided to go to the Southwest lost baggage customer service desk to find out. These employees regularly deal with angry customers with lost baggage without losing their cool, and I wanted to know if managing their passwords was a source of irritation. In order to maintain the security of their systems, I asked them to speak only to the personal passwords they needed to manage.

The result: password management frustrates everyone, even Southwest employees. Most of them struggled with all of the different personal passwords they needed, and for a brief moment, I saw glimpses of frustration, an emotion that I’ve seldom seen at Southwest.  Between all of them, their methods of password management covered the four common and dangerous password habits that people resort to because they can’t found a solution that’s both secure and convenient. What they really needed was Mitto.

Security and Convenience

When we designed Mitto, our focus was on providing a secure AND convenient way to manage your passwords. There is no software to install, it’s available from any computer on the Internet, and extra security doesn’t require a special hardware token or key fob, only a cell phone. We encourage all Mitto users to set up extra security with their cell phones. It’s easy, and provides you an extra layer of protection to guard your private information. Combined with one-click automatic logins, your time on the Internet can be more secure, pleasant, and productive.

People are always more fun to be around when they’re not frustrated, and that doesn’t just apply to airline employees. Don’t let your friends suffer from password frustration. Tell them about Mitto.