Privacy Policy

Effective date of this privacy policy is 31 December 2012.


Privacy is of great concern to most users of the Internet, and is a critical part of an enjoyable and satisfactory user experience. We at Mitto are acutely aware of, and sensitive to, the privacy concerns of our subscribers and other visitors to our web sites. Whether you are a customer of our various services or a visitor to our site, we assure you that we do not collect personal information from you unless you provide it to us. If you are enrolling for a Mitto account, you may be asked to provide certain personal information. Please note, however, that we are asking for this information for the limited purposes of creating your Mitto account, providing the services that may be part of your Mitto account, and authenticating your identity in order to issue you a Mitto account.  If you are enrolling in Mitto’s Business Services, you may be asked to provide certain personal information in order for us to create your company’s account with us.  Please be assured that we do not provide or sell personal information about our customers or site visitors to vendors that are not involved in the provision of Mitto’s services.

Where This Privacy Policy Applies

This Privacy Policy applies to the domain, the domain, and all other sub-domains (* herein referred to as “Mitto Sites” unless specified otherwise.

Please note that our Mitto Sites may contain links to other sites. is not responsible for the privacy practices, privacy statements, or content regarding these other sites.

Collection of Personal Information

Information We Gather from You

There are two ways in which you may explicitly and intentionally provide with and consent to our collection of certain personal information:

  • Request for Information and Support requests. Throughout our Mitto Sites we use links and forms to provide you with the opportunity to contact us to ask questions, request information and materials, report problems, or provide comments and suggestions. In order to respond to these inquiries, we may request personal information from you such as your name, telephone number, e-mail address and Mitto username (when applicable) to help us satisfy your request.
  • Sign up for Services. If you choose to sign up for one of our services, we request certain information from you. Depending on what type of service you request, you may be asked to provide different personal information. For most services, we may require at least one valid e-mail address, IP address, a cell phone number (for two-factor authentication) and the setup of security questions and answers (which are encrypted and cannot be viewed by anyone).

Under no circumstances do we collect any personal identifiable information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sex life.

Finally, the information (secure credentials and passwords) that you store in your account is encrypted and can only be read and accessed by you with your username and password.

Collection of Statistical Data About Your Visit

When you visit Mitto Sites, our computers may automatically collect and log statistics about your visit. This information does not identify you personally, but rather identifies information about a visit to our site. We may monitor statistics such as how many people visit our site, the user’s IP address, which pages people visit, from which domains our visitors come, and which browsers and operating systems people use. We use these statistics about your visit for security and aggregation purposes and these statistics are used to help us improve the performance of our Mitto Sites.

Use of Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Mitto’s uses of cookies are limited to two situations. The first situation is with respect to temporary cookies. When you log in to Mitto services, we set a temporary session cookie to establish that you have been authenticated. The information contained in these cookies consists of random data that is used by the server to authenticate the browser requests to the server for that particular session. It does not include any type of personally identifiable information. This bit of information is erased when you close your current browser window.  These temporary cookies are used to support security measures and to assist in identifying possible fraudulent activities. If you choose not to accept a temporary cookie, you will not be able to use Mitto services.

The second situation in which we may use cookies is with respect to permanent cookies. This type of cookie remains on your system, although you can always delete or disable it through your browser preferences. There are several instances in which we may use a permanent cookie. First, when you log in to Mitto services, you may be given the option of having our web site deliver a cookie to your local hard drive. You might choose to receive this type of cookie in order to remember a private computer. We only send this type of cookie when you have checked the box labeled “Remember this computer” when logging in. The second instance where we use a permanent cookie is where we track traffic patterns on our site.  Analysis of the collected information by our tracking technologies allows us to improve our web site and the user experience.  A third instance where we may use a permanent cookie is in order to keep track of preferences you specify while you are using Mitto products or services. In all instances of a permanent cookie, if you choose not to accept the cookie, you will still be able to use our Web site.  Even if you choose to receive this type of cookie, you can always set your browser to notify you when you receive any cookie, giving you the chance to decide whether to accept it in each situation in which one is sent.

Choices about Cookies

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set, allowing you the chance to decide whether to accept one in each situation in which one is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

If you reject all cookies, you will not be able to use Mitto products or services that require you to "sign in," and you may not be able to take full advantage of all offerings. If you choose not to accept a temporary cookie, you will not be able to use Mitto services. In all instances of a permanent cookie, if you choose not to accept the cookie, you will still be able to use our Web site. 

Other Companies’ Cookies

In addition to Mitto using cookies, we allow certain third parties and affiliates to set and access their cookies on your computer. Some of these companies provide auditing, research and reporting for advertisers. Mitto allows other companies, called ad networks, to serve advertisements within our web pages. Ad networks include third party ad servers, ad agencies, ad technology vendors and research firms. Because your web browser must request these advertisements from the ad network's servers, these companies can view, edit or set their own cookies, just as if you had requested a web page from their site.

Advertisers' and researchers' use of cookies is subject to their own privacy policies, not the Mitto Privacy Policy.  If you would like an ad network to not set or use cookies on your computer, you must visit each ad network's web site individually and opt out (if they offer this capability).

None of the personal identifying information you have provided to Mitto is shared with our advertisers or our affiliates.

Other Information Regarding Advertising

When setting up and managing logins and credentials to your web-based sites and services, either manually or via the Mitto Bookmarklet, the information about these sites, not your credentials or any other personally identifiable information, may be used to customize the advertising and content you may see.

Information Transmitted When Using the Mitto Service

When you use the Mitto service to automatically log you in to your web-based sites and services, we are transmitting the credentials you have specified to log you into that site or service. By reading and agreeing to our Terms of Service, you acknowledge that this is being done and agree to allow this transmission of information as a part of our service. As a security measure, we always transmit this information over an encrypted connection via SSL(Secure Sockets Layer) / TLS (Transport Layer Security) when available.

Additionally, the use of Mitto services may require the proxying of information and the sites you access for certain automatic logins to work. Simply defined, a proxy is a software agent that relays one Internet session to another. By reading and agreeing to our Terms of Service, you acknowledge that this may be done and agree to allow this proxying and transmission of information as a part of our service. As a security measure, we always transmit this information over an encrypted connection via SSL/TLS when available.

Finally, as a part of the Mitto service, you may be able to share your credentials and files with other Mitto users. Sharing your credentials or files requires explicit action by you. When these credentials or files are shared, they may be viewable by the users you have shared them with. By reading and agreeing to our Terms of Service, you acknowledge that when sharing credentials or files you are doing so explicitly, and agree to allow Mitto to act as a facilitator of this sharing via the Mitto service.

How We Use and With Whom We Share the Personal Information We Gather

We assure you that the personal information we gather from you is used by us only as explained below.

Sending you responses and updates

We generally respond to any e-mail questions, requests for product or service information, and other inquiries that we receive. We may also retain this correspondence to improve our products, services, and Web site, and for other disclosed purposes. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products. Occasionally these updates or other important information may be sent out by third parties on our behalf. Please be assured that any third party who contacts you in this capacity has executed a confidentiality agreement with us that contains a provision ensuring the privacy and security of any transferred information and limits the third party's use of the shared information to sending updates or providing services on our behalf. Our subsidiary companies may also send you information about their services and products.

Facilitating the support, renewal, and purchase of our products and services

We may use the information you submit to contact you to discuss the support, renewal, and purchase of our products and services.

Inviting Other Users

If you feel that the Mitto Sites could be useful for a third party you know (e.g. your friends or family members etc), you may use our referral service. If you choose to use our referral service to tell a friend about our Sites, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site, and your email address may appear as the sender of the email. Mitto stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Disclosure by Law and Protection of Mitto and Others

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Mitto Sites.

If we are required by law to disclose certain information to local, state, federal, national or international government or law enforcement authorities, we will do so. We will also disclose information to third parties as necessary in order to comply with applicable laws and regulations. In addition, Mitto may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or enforce or apply Mitto's agreements.

Business Transitions

Circumstances may arise where, whether for strategic or other business reasons, Mitto decides to sell, buy, merge or otherwise reorganize businesses or business units in some countries.  Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers.  It is Mitto’s practice to seek appropriate protection for information in these types of transactions. 


From time-to-time we may request information from customers via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use of and satisfaction with this Web site, and improving our customer service and product offerings. From time to time, Mitto may use a third party to help conduct these surveys.


If you use a blog on our Mitto sites, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of the blog, and could be used to send you unsolicited messages.  We are not responsible for the personally identifiable information you choose to submit in these forums. 

Your Ability to Opt-Out of Further Notifications

From time-to-time, we notify our subscribers of new products, announcements, upgrades and updates. If you would like to opt-out of being notified, you can do so by visiting the “My Account” page.

We reserve the right to send you certain communications relating to the Mitto service, such as service announcements and administrative messages that are considered part of your Mitto account, without offering you the opportunity to opt out of receiving them.

If you receive a marketing communication from our subsidiaries, business partners or independent resellers, you should opt-out with that entity directly. 

Children’s Privacy

Mitto takes special care to protect the privacy needs of children under the age of 13 and Mitto does not seek to collect information about children under the age of 13.  No information should be submitted to or posted on this or any Mitto Sites by users under 13 years of age.  If a child under the age of 13 submits personal information to Mitto Sites, we delete the information as soon as we discover the source of the submission and do not use it for any other purpose.  Mitto encourages parents to take an active role in their children's use of the Internet, and to inform them of the potential dangers of providing information about themselves over the Internet.

Accessing and Updating Personal Information

When you use Mitto services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. Mitto users can view and update their personal information from their “My Account” page. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required.